Return and Exchange Policy
We strive to provide you with the best shopping experience and ensure complete satisfaction with our enchanting fragrances. We understand that sometimes things may not go as planned, and we are here to assist you with any concerns related to returns and exchanges. Please, read our return and exchange policy carefully:
- Eligibility for Returns and Exchanges:
We accept returns and exchanges for products purchased directly from our website.
To be eligible for a return or exchange, the product must be unused and in its original packaging and condition when you received it.
Personalized or custom-made fragrances may not be eligible for returns or exchanges unless they arrive damaged or defective.
Please, note that we can't specify a time limit for returns as it depends on multiple factors. A thorough inspection of the product shall be conducted, and with authorization, the product can be returned
- Process for Returns and Exchanges:
If you wish to initiate a return or exchange, please contact our customer support team through our web form. They will guide you through the process and provide you with a Return Merchandise Authorization (RMA) number.
Carefully package the item to be returned or exchanged, ensuring it is well-protected to avoid damage during transit. Include the RMA number on the package.
Ship the item back to us using a trackable and insured shipping method. The cost of return shipping will be the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
- Refunds and Store Credits:
Once we receive the returned product and verify its condition, we will process your refund or exchange.
Refunds will be issued to the original payment method used during the purchase. Please, allow up to 5 to 10 business days for the refund to reflect in your account.
If you choose to exchange the product, we will ship the replacement item to you as soon as possible, subject to availability.
- Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, and we will cover the return shipping cost.
- Non-Returnable and Non-Exchangeable Items:
For hygiene and safety reasons, we cannot accept returns or exchanges for used or opened fragrance bottles unless they are damaged or defective.
Samples and testers are non-returnable and non-exchangeable.
- Additional Information:
Our return and exchange policy applies to online purchases made through our official website. If you purchased our products from a retail store or another online platform, please contact them directly for their respective return and exchange policies.
If you have any questions or need assistance with your return or exchange, please don't hesitate to reach out to our customer support team.